Where are you getting your supply from?
Most of our products are sourced internationally to ensure no interruption with the local supply of PPE, although we try to support local wherever possible (for example, with our 1L sanitizer).
Should I wear a mask if I'm not sick?
Health Canada and the CDC both strongly recommend the public to wear masks to prevent further spread, especially in situations where it is not possible to maintain 2 metres distance from others.
How long does it take to receive my order?
Orders are processed and delivered within 24 hours of purchase. We will provide a tracking number and your masks should arrive in 3-5 business days.
Why aren't hospitals and governments ordering these masks directly?
Purchasing and distribution at Provincial and Federal levels are facing bureaucratic impediments and current directives at play are causing gaps in the supply chain. With no time to waste, we have been importing protective supplies since mid-March to support our local essential services, including Airports and Police Services.
What is a protective face mask?
A protective face mask is made with non-woven fabric and melt-blown cloth that covers your nose and mouth and provides barrier protection against large particle droplets and does not effectively filter inhaled small particles, fumes, or vapors. They are not classified as medical devices in Canada, unlike surgical masks. However, they are a regulated product category in China, and test results are shared in the product description.
What is the difference between a protective face mask and a surgical mask?
Although the design and the aesthetics are similar, the key difference is usually in the quality of the meltblown filter material.
How do protective/surgical masks compare to N95 masks?
N95 respirators are tight-fitting respirators that reduce the wearer’s exposure to airborne particles and filter out at least 95% of large and small particles.
What is the difference between a KN95 and a N95 mask?
NIOSH-Approved N95 masks are the gold standard, and Health Canada lists KN95 as acceptable alternatives.
My product is restricted for sale because of [qualifications/consumer law/tariffs/quotas/food products/scientific submissions] in China and can’t be imported. How can you do this through personal exemptions?
How well do you know my market?
I have a TMall shop and reach most of China's consumers from there. What more can you offer?
I already have a distributor I trust (or an exclusive one) in China. Won’t you undermine them? I want to talk to them first.
We know we should sell something to China, but we want to study it further before we choose a partner. Do we need a contract?
The first thing we will do is test your products with our own staff, our Chinese office, and our top online channel partners.
We need only to become a wholesale buyer, and will guarantee that our product will not be sold into the local market. Your Chinese trademarks and border registrations remain in your name, so you can end the relationship at any time. After some trial sales, we may wish to discuss an investment in branding, but there is no commitment until you are sure.
Mail order deliveries are expensive, so the economics will never work.
How would we get started?
We have spent three years exclusively marketing a prestigious Canadian brand, and have made a company decision to acquire a limited number of new suppliers in the food, cosmetics, baby/maternal product, pet product and health supplement markets.